Use At Mentions to Send Email Notifications

Using mentions (also called "@mentions") within a comment allows you alert others of important information related to a specific item.  For example, if you'd like to make security aware of a specific item, or if you'd like the application manager to verify permissions, you can use the @mention in the comment and the person or team mentioned will be notified via email.

For email notifications to be sent properly, the SMTP mail options must be set up in the System Configuration > Email area.

To add an @mention in a comment, complete the following steps:

1. Type the at symbol (@) in the comment area, and then enter the name or Permission Assist role (security team, application manager, remediation manager, remediation team, etc.) you want to mention (see picture below).

   

2. When the comment is saved, an email notification is sent to the person or role being mentioned (see picture below).